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20 IMPACT
21 REPORT

Introduction

Cultivating
Innovation

Program
Highlights

Financials

Looking
Forward

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OUR VISION AND GOALS FOR 2022

2020-2021 was a transformative year for the Partnership. We did the hard work of planning and building our programs. Those efforts are now bearing fruit, but there’s so much more work to be done.

In 2022, our focus areas as an organization will be:

ACCESS HUB:

  • Increase team size to address growing call volume to decrease wait times, improve response time, efficiency and data accuracy
  • Increase efficiency in connecting callers to community resources
  • Team training in the areas of coordinated entry best practices, eligible activities for relevant funding sources, verbal de-escalation, and diversion

ENDING HOMELESSNESS ACADEMY:

  • Address systemic Diversity, Equity, and Inclusion and Homelessness

HMIS:

  • Improve data accuracy and quality
  • Improve and expand HMIS user support
  • Improve reporting capabilities

CoC ADMINISTRATION:

  • Increase funding into the system to fill gaps

“I am really excited to see that the Partnership is finally becoming what many of us have dreamed about (and worked) for almost 15 years. Keep up the good work.”

Rick Miller-Haraway
Retired, former Director of Catholic Charities Raleigh Office

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