Access Hub Banner

The Access Hub is Wake County’s main entry into our homelessness response system for those at-risk of or currently experiencing homelessness. The Access Hub can connect Wake County residents to the help they need. Individuals and families may be referred to emergency shelter, street outreach, transitional housing, or homelessness prevention programs depending on their need.

Wake County residents in need of other resources such as food pantries or transportation can visit the Wake Network of Care website:

Access Hub CAN:

Provide friendly and compassionate service

Assess your needs

Assist in coming up with creative solutions

Assist in figuring out what resources are available to you

Provide referrals to shelters, street outreach projects, or prevention programs, if necessary

Eliminate the need to constantly call shelters for bed space 

Access Hub CAN NOT:

Provide financial assistance, including rental assistance, deposits.

Provide immediate shelter (referrals may be placed on a waitlist)

Provide hotel vouchers

Provide housing vouchers or low-income housing

Determine or guarantee eligibility of community resources

Provide transportation or bus passes

Act as landlords, housing providers, or housing navigators/locators

One-stop Access

We eliminated the need to call multiple providers to access shelter and services. We are proud to partner with the following sites to provide you with the same information and service you will get at the Access Hub. All sites work together to provide you with the best options. Whether you call the Access Hub, or one of these sites, you only need to call once!


Wake County Northern Regional Center

350 E. Holding Avenue
Wake Forest, NC 27587

(919) 562-6300


Wake County Eastern Regional Center

1002 Dogwood Drive
Zebulon, NC 27597

(919) 404-3900


Haven House Youth Services

600 W Cabarrus Street
Raleigh, NC 27603
Youth Under 24 Only

(919) 833-3312


Wake County Southern Regional Center

130 N Judd Parkway NE
Fuquay-Varina, NC 27526

(919) 557-2501


Oak City Cares

1430 S. Wilmington Street
Raleigh, NC 27603

WALK-IN SERVICE or CALL: (984) 344-9599 Option 4


Durham Veteran Affairs Medical Center

508 Fulton Street
Durham, NC 27705
Veterans Only

(877) 424-3838