Homeless Management Information System (HMIS) Administrator

WORK LOCATION: RALEIGH, NC ORGANIZATIONAL DESCRIPTION & POSITION OVERVIEW Raleigh-Wake Partnership to End and Prevent Homelessness is the Wake County Continuum of Care and collaborative leader of coordinated community efforts to end homelessness in Wake County....

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Access Hub Call Center Manager

The Access Hub Call Center Manager reports to the Coordinated Access System Director. This position works closely with the Coordinated Access System Director and the Housing Navigation Unit, as well, and is primarily responsible for ensuring that the front end of the Wake County Homeless Continuum of Care’s Coordinated Access System (CAS) is functioning appropriately. The Access Hub Call Center Manager ensures that callers are appropriately assessed and referred by highly skilled specialists who are employing diversion strategies to reduce entry into our homeless crisis response system. The manager is also responsible for ensuring there is an appropriate referral feedback loop in place so that those callers who have self-resolved no longer have an outstanding referral into our system to ensure efficacy within the front end of our Coordinated Access System.

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