Ending Homelessness Academy

The issue of homelessness is complex and ever-changing, which means educating service providers and our community on challenges and best practices for solutions is vital.

The Partnership founded the Ending Homelessness Academy (EHA) to provide education and foster greater understanding. The EHA provides frontline staff, managers, and community leadership intensive training and support from national experts. The courses offer a menu of homelessness response topics that provide participants with excellent foundational knowledge and strategies for ending homelessness in Wake County.

Classes are free and open to Wake County homeless service providers and community leaders thus improving our collective ability to serve and solve the crisis of homelessness.


One particular course is our NC 507 Onboarding Essentials Class. This two-hour training covers what it means to be homeless and why we follow a Housing First model. It also covers the most common types of services in a care system, where funding comes from and how funding decisions are made, why racial equity and inclusion matter, and many other important aspects to understanding the homeless and marginally housed. We continue to add, update, and curate educational opportunities, training, and collaborative meetings.

Problem Solving and Diversion Strategies

January 18 and 19, 2023

This two-part Problem-Solving and Diversion Strategies Clinic, facilitated by the National Alliance to End Homelessness, assists participants in understanding and implementing system-wide and program level problem-solving interventions, specifically problem solving and diversion-focused strategies. Clinic participants will gain a deeper knowledge of the critical role that effective problem-solving and diversion strategies have on reducing homelessness across the crisis response system. In addition, participants will acquire an in-depth understanding of the core components of problem-solving, the guiding principles of diversion strategies, and the fundamentals of effective diversion practice including an intentional focus on the problem-solving conversation. The Clinic is highly interactive with numerous group activities to ensure a comprehensive understanding of the role and practice of problem-solving strategies and builds upon the experience and expertise of those gathered to inform problem-solving practices.